Privacy Policy

1. Introduction

kooala-lotto.com is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you participate in our lottery services.

1.1 About This Policy

This Privacy Policy applies to all personal information collected by kooala-lotto.com through our website, mobile applications, and related services. By using our services, you consent to the collection and use of your information as described in this policy.

1.2 Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Phone: 1800 657 895

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Full name and date of birth (for age verification)
• Contact information (email, phone, address)
• Payment and banking details
• Government-issued identification numbers
• Lottery participation history

2.2 Technical Information

• IP address and device information
• Browser type and version
• Website usage data and cookies
• Location data (for compliance purposes)

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing lottery entries and payments
• Age verification and compliance with regulations
• Contacting winners and processing prize claims
• Providing customer support services
• Preventing fraud and ensuring security
• Complying with legal and regulatory requirements
• Responsible gambling monitoring and support

4. Age Verification

We implement robust age verification processes to ensure compliance with legal requirements:

• Mandatory date of birth verification at registration
• Document verification for identity confirmation
• Regular audits of age verification systems
• Immediate account suspension for underage participants

5. Protection of Minors (Under 18 Years)

5.1 Our Commitment

kooala-lotto.com is committed to protecting the privacy and safety of minors:

• We do not target marketing or advertising to individuals under 18
• Our services are designed exclusively for adults aged 18 and over
• We implement strict age verification measures to prevent underage access
• Any accounts found to belong to minors are immediately suspended

5.2 If We Discover Minor's Information

If we become aware that we have collected personal information from someone under 18:

• We will immediately delete the information from our systems
• We will suspend any associated accounts
• We will refund any payments made
• We will implement additional safeguards to prevent future occurrences

5.3 Parental Rights

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. We will take prompt action to remove the information and prevent further access.

6. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Regulatory Compliance

• With licensing authorities and regulators
• For compliance audits and investigations
• To meet legal and regulatory obligations

5.2 Service Providers

• Payment processors for secure transactions
• Identity verification services
• IT support and security providers

5.3 Legal Requirements

• When required by law or court order
• To prevent fraud or illegal activities
• To protect our rights and property

6. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection
• Multi-factor authentication systems

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.

• Essential cookies for website functionality
• Analytics cookies to improve our services
• Security cookies to prevent fraud
• You can manage cookie preferences in your browser

8. Your Rights Under Privacy Act 1988

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:

8.1 Access Rights

• Right to Access: You can request access to the personal information we hold about you
• Right to Know: You can ask what personal information we collect and how we use it
• Right to Copies: You can request copies of your personal information in a commonly used format

8.2 Correction Rights

• Right to Correction: You can request correction of inaccurate or incomplete information
• Right to Update: You can update your personal details at any time through your account
• Verification: We may require verification of your identity before making corrections

8.3 Control Rights

• Marketing Opt-out: You can withdraw consent for marketing communications at any time
• Cookie Control: You can manage cookie preferences through our Cookie Policy
• Account Closure: You can request closure of your account (subject to legal retention requirements)

8.4 Complaint Rights

• Internal Complaints: You can lodge a complaint with us about our privacy practices
• External Complaints: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
• Response Time: We will respond to privacy complaints within 30 days

8.5 How to Exercise Your Rights

To exercise any of these rights, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Rights Request"
• Include: Your full name, account details, and specific request
• Verification: We may require identity verification for security purposes

9. Responsible Gambling

• Monitoring spending patterns for problem gambling indicators
• Providing self-exclusion and limit-setting tools
• Sharing information with responsible gambling organizations when necessary
• Complying with harm minimization requirements

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide lottery services and process claims
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Support responsible gambling initiatives

Generally, we retain information for 7 years after account closure, unless longer retention is required by law.

11. International Transfers

Your personal information is primarily stored and processed in Australia. If we transfer information overseas, we ensure adequate protection through:

• Adequacy decisions by the Privacy Commissioner
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

• Email: [email protected]
• Phone: 1800 657 895

Privacy Complaints

If you believe we have breached your privacy, you can lodge a complaint with:

• Our Privacy Officer (contact details above)
• Office of the Australian Information Commissioner (OAIC)
• Website: www.oaic.gov.au
• Phone: 1300 363 992